Shipping policy

Shipping Policy

Last updated: September 3, 2026

Where we ship. We currently ship within the United States only.

Processing time. Orders are packed and shipped within 1–2 business days (Monday–Friday, excluding US holidays). You'll receive a confirmation email with tracking as soon as your order ships.

Shipping time. Standard shipping via USPS typically takes 3–5 business days after your order ships, depending on where you are. That means most orders arrive within about a week of purchase.

Shipping cost. Calculated at checkout based on your address. [OR: Free standard shipping on all orders / Free shipping over $X — see note below]

Tracking. Every order ships with tracking. If your tracking hasn't updated for more than 5 days, or your package is marked delivered but hasn't arrived, email us at info@eternalthread.co and we'll investigate with the carrier right away.

Address accuracy. Please double-check your shipping address at checkout — we're not able to redirect packages once they've shipped. If an order is returned to us because of an incorrect or undeliverable address, we'll contact you to arrange reshipment (reshipping costs may apply).

Damaged in transit? If your order arrives damaged, email us within 7 days at info@eternalthread.co with a photo of the damage and your order number, and we'll make it right immediately with a replacement or full refund — no need to ship anything back.

Lost packages. If tracking shows your package is lost in transit, contact us and we'll either reship or refund your order in full. You will never be left holding the bag on a carrier's mistake.

Questions? info@eternalthread.co — a real person answers, usually within 1 business day.